All the tools governments need to provide online services in one platform.
Create the forms that users will interact and engage with using the drag ‘n drop web form builder.
Mobile-friendly, accessible, secure and multilingual from the start.
Define each step citizens and staff go through. From the initial submission, to the back-office tasking,
customize each step required to fulfill the service. No coding or technical skills required.
Create a complete searchable and filterable inventory of the services you provide online for your Citizens.
Service Discovery can include links to existing forms, applications and web content.
Create dynamic reports that can be shared with your various stakeholder groups. Measure granular
operational data for supervisors, aggregate data and highlight trends for executives, create area specific reports for elected officials.
The options are limitless.
MyAccount is the hub through which you engage with all your users: citizens, front-line staff, supervisors, managers, executives and elected officials.
Configure the experience for each of your unique stakeholder groups and let them further personalize their experience through their profile settings.
Improve the citizen experience and do away with costly PDFs.
The Form Builder allows governments to create dynamic, responsive forms that are accessible and mobile-friendly. Users who login through MyAccount will have their progress saved as they go. Meaning that citizens can fill out complex forms at their leisure, free to step away and to pick up where they left off by logging back in at any time, from anywhere and on any device.
We support Open 311 and Open 511 data protocols, and all data can be exposed for OpenData consumption.
Enable online payments using our fully secure payment gateway. Alternatively, if you already have a payment gateway we can connect to it for payment fulfillment.
Store and access government knowledge quickly and with ease. 311, staff, elected staff, citizens… tailor the experience per user.
Whether you are using our SaaS or on premise solution, your system will always be kept up-to-date. No surprise upgrade costs.
With MyAccount, logged in users can have forms pre-populated from their profile information. Saving citizens time and delivering a personalized experience.
Make it easy for citizens to complete all the tasks associated with life events like having a child or buying a home. Intuitive and easy experiences for your citizens.
Citizens choose how they want to be notified for different services. Options may include: SMS (text messages), Facebook, Twitter, Email, Phone (IVR) and mail.
Allow citizens to receive reminders for tasks they need to complete such as renewing a license or paying a parking ticket.
Citizens can track the progress and status of their interactions with government from start to finish, and every step along the way.
Create service/activity related heat maps to gain insights about the geographical distribution of your services.
Define and track performance against service level agreements and key performance indicators. Gather the data needed to refine and improve service delivery over time.
Become part of our community of service innovators and share forms and workflows with your colleagues around the word.
Across every corner of the public sector, we enable the processes that the public sector is built on.
Growing list of service examples that can be enabled with DigitalState. But of course you are not limited to these, you can enable any Digital Public Service.
Reaching your citizens is easy, we can deliver your services on any device.
Enable online services on any device to reach your citizens.
Secured and dedicated app for all your services. Runs smoothly on iOS, Android, Windows, and BlackBerry.
Leverage mobile’s built-in geo location, camera, and push notification to provide smarter services.
Our top priority
Host, compute, and store, how you want, and where you want. Run everything in the cloud, compute in the cloud and store data on-premise, or run everything on-premise.
End-to-end platform security. DigitalState is secured and hardened meeting government standards, end-to-end, by default.
All actions and activity across the platform are logged and available for audit.
All connections between servers, data centers, third-party applications, government systems, and networks are secured.
You own your data, always, and at all times. Access, report on, export, or delete data without delays or restrictions.
System wide security is insured through redundant servers and firewalls. Robust backup and restoration systems are used to guarantee your data is secure and is never lost.
24/7 Monitoring and active defence against performance, security and privacy threats.
Platform wide security SLA providing response times, reporting on security issues, mitigation plans, data reporting, and audit access.